Refund policy

Returns & Refunds Policy

You have 30 days from the date of delivery to request a return, replacement, or refund.

Damaged or defective items

If your item arrives damaged, defective, or incorrect, we will send a free replacement or issue a full refund. Email us within 30 days of delivery with your order number and a clear photo of the item (and packaging, if damaged in transit). In most cases you will not need to return the item.

Change-of-mind returns

Unused items in their original packaging may be returned within 30 days of delivery. Please email us first for return instructions; returns sent without authorization cannot be processed. The customer pays return shipping for change-of-mind returns, and original shipping charges are non-refundable.

Non-returnable items

For hygiene reasons, we cannot accept returns of items that have been used, washed, or show signs of wear, including grooming tools used on a pet (unless the item is defective).

Refunds

Approved refunds are issued to your original payment method within 5–10 business days, depending on your bank.

Contact

Email welfarelife7@gmail.com with your order number. We reply within 1–2 business days.