FAQ

Frequently Asked Questions

How long will my order take to arrive?

Orders are processed in 1–3 business days, then delivery to the US usually takes 7–15 business days. Our products ship from trusted partners overseas, so please allow about 2–3 weeks in total. Full details are on our Shipping Policy page.

How much is shipping?

Standard shipping is free on orders over $35. Orders under $35 ship for a flat $4.99.

How do I track my order?

We'll email you a tracking number as soon as your order ships. You can also check your order status anytime on our Track Your Order page. Tracking can take 3–5 days to start updating while your package is in international transit — that's normal.

Why does my tracking say "no information" or hasn't changed in a few days?

International packages are often scanned only at key points (departure, arrival in the US, and local delivery), so there can be gaps of several days. If tracking hasn't updated for 10 days, email us and we'll check with the carrier.

What is your return policy?

You have 30 days from delivery. Damaged or defective items get a free replacement or full refund — just email us a photo. Unused items in original packaging can be returned for change of mind. See Returns & Refunds.

How do I clean the Pet Hair Removal Glove?

Rinse the collected hair off with water, then let the glove air dry. It's washable and reusable.

How does the self-cleaning brush work?

Brush in the direction of your pet's hair, then press the button on the brush to release the collected fur in one go — no picking hair out of the bristles by hand.

Are your grooming tools safe for my pet?

Our tools are designed for gentle, everyday grooming. Always brush in the direction of hair growth with light pressure, avoid irritated or broken skin, and stop if your pet seems uncomfortable. For pets with skin conditions, check with your veterinarian first.

Is checkout secure?

Yes. Checkout is powered by Shopify and protected with SSL encryption. We never see or store your full card details.

Can I change or cancel my order?

Email us within 12 hours of placing your order and we'll do our best. Once an order has been processed and shipped, it can't be changed, but you can still use our return policy.