Returns & Refunds

Our 30-Day Promise

We want you and your pet to love every TailTidy product. If something isn't right, you have 30 days from the date your order is delivered to reach out.

Damaged or Defective Items

If your item arrives damaged, defective, or isn't what you ordered, we'll send a free replacement or issue a full refund — your choice. Just email us within 30 days of delivery with:

Your order number
A clear photo of the item (and the packaging, if it was damaged in transit)
A short description of the problem

In most cases, you won't need to send the damaged item back.

Changed Your Mind?

Unused items in their original packaging can be returned within 30 days of delivery. Email us first so we can send you return instructions — please don't send items back without contacting us, as we can't process returns that arrive without a return authorization. Return shipping for change-of-mind returns is paid by the customer, and original shipping charges are non-refundable.

Items We Can't Accept

Items that have been used, washed, or show signs of wear (for hygiene reasons, this includes grooming tools that have been used on a pet)
Items returned more than 30 days after delivery
Items returned without a return authorization

Refunds

Once your return is received and inspected, or your damage claim is approved, we'll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days, depending on your bank.