Where's My Order?
Here's how to follow your TailTidy order from our partner's facility to your door.
1. Check your shipping confirmation email
As soon as your order ships (usually within 1–3 business days), we email you a tracking number and a tracking link. Can't find it? Check your spam or promotions folder for an email from TailTidy.
2. Check your order status online
Sign in to your account to see your order status and tracking details:
View my order status
3. Give tracking a few days to update
Your package travels internationally, so tracking can take 3–5 days to show its first updates, and there may be gaps of a few days between scans. This is normal and doesn't mean anything is wrong.
Typical Timeline
- Days 1–3: Order processed and shipped
- Days 3–8: Tracking starts updating; package in international transit
- 7–15 business days after shipping: Delivered to your door
Need Help?
If your tracking hasn't updated in 10 days, or your order hasn't arrived within 20 business days of shipping, email us at welfarelife7@gmail.com with your order number. We'll look into it and make it right.